Privacy Policy BTV168 — Personal Data Protection for Malaysia Users

1Privacy Policy Introduction & Scope

This Privacy Policy ("Policy") describes the personal data collection, use, disclosure, and protection practices implemented by btv168 ("we", "our platform") through the btv168.co website, mobile app, and all related services.

Btv168 takes our responsibility to protect your privacy seriously. This policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and applicable international data protection standards. We encourage you to read this document carefully so you fully understand your rights as a btv168 user.

This Policy applies to all btv168 users — whether you are a casual visitor browsing our website, a registered member actively playing, or an individual contacting our support team. Every interaction with the btv168 platform is subject to the terms of this Privacy Policy.

2Personal Data We Collect

Btv168 collects various categories of personal data depending on the nature of your interaction with our platform. Below is a breakdown of the types of data collected:

Data Category	Example Information	How It Is Collected
Personal Identity	Full name, date of birth, MyKad / passport number	During registration & the KYC process
Contact Information	Email address, phone number, residential address	During account registration
Financial Data	Bank account number, e-wallet details, transaction history	During deposits & withdrawals
Technical Data	IP address, device type, web browser, operating system	Automatically collected during platform use
Behavioral Data	Game history, betting patterns, login timestamps	Automatically collected during game sessions
Communication Data	Support chat history, emails sent to us	During customer support interactions

3Purpose of Data Collection & Use

Every piece of personal data we collect is used for lawful and specific purposes. btv168 does not use your data beyond the scope stated below without obtaining your consent first:

• Account Management: Creating and managing your btv168 account, verifying your identity, and processing secure logins.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Legal Compliance: Meeting KYC (Know Your Customer), anti-money laundering (AML), and other applicable legal obligations.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity on the btv168 platform.
• Service Improvement: Analysing usage patterns to improve user experience, platform performance, and the range of games offered.
• Service Communications: Sending important account-related notifications, promotions you have subscribed to, and platform policy updates.
• Customer Support: Handling complaints, enquiries, and support requests more effectively.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need responsible gaming support.

4Information Sharing & Disclosure

Btv168 maintains a strict policy regarding the sharing of users' personal data. We do not sell or rent your personal data to any third party for commercial purposes. However, there are limited circumstances in which we need to share your information:

• Authorised Service Providers: Payment processing companies, KYC service providers, and technology infrastructure vendors bound by strict confidentiality agreements and authorised to process data solely in accordance with btv168's instructions.
• Legal Requirements: When required by court order, law enforcement agencies, or legitimate regulatory authorities.
• btv168 Rights Protection: To prevent fraud, protect the safety of other users, or defend against legitimate legal claims.
• With Your Consent: In any other situation, we will obtain your explicit consent before sharing your personal data.

All third parties with whom we share data are required to uphold data protection standards equal to or higher than our own. btv168 is not responsible for the privacy practices of third-party services you access independently outside our platform.

5Security & Data Protection

Protecting your personal data is a top priority at btv168. We implement multiple layers of technical and procedural security to ensure your information remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your device and btv168 servers is encrypted using the latest TLS/SSL protocols, making it impossible for unauthorised parties to intercept.
• Secure Password Storage: User passwords are never stored in plain text — they are encrypted using a strong one-way hashing algorithm.
• Two-Factor Authentication (2FA): btv168 users are encouraged to enable 2FA for an additional layer of security during login.
• 24/7 Monitoring: The btv168 cybersecurity team continuously monitors the platform infrastructure to detect any threats or suspicious activity.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly by accredited third parties to assess and strengthen our system defences.
• Internal Access Controls: Only authorised btv168 staff with a specific business need may access user data, and every access is logged for audit purposes.

While we take every reasonable measure to protect your data, no security system can guarantee 100% absolute protection. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.

6Cookies & Tracking Technologies

Btv168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by btv168:

• Essential Cookies: Required for basic platform functions such as login and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how users interact with the platform to help us improve performance and design.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Helping us understand aggregated, anonymised usage patterns for service improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some btv168 platform features.

7Your Rights as a User

Under the Malaysian Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by btv168:

To exercise any of the above rights, please contact the btv168 privacy team by email at [email protected] or via Live Chat within the platform. We will process your request within 14 business days. For more complex cases, this period may be extended up to 30 days, with prior notification to you.

8Data Retention & Deletion

Btv168 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our retention policy is as follows:

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends in accordance with AML legal requirements.
• Support Communication Logs: Retained for 3 years for reference and service improvement purposes.
• Technical Data & Logs: Retained for 12 months for security and analytics purposes.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

9Children's Privacy

The btv168 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

If we discover that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe your child has registered on the btv168 platform, please contact our support team immediately.

10Privacy Policy Amendments

Btv168 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying clear notices on the btv168 platform homepage.
• Sending notification emails to all registered users (for material changes).

Continued use of the btv168 platform following any Privacy Policy amendments constitutes your acceptance of the latest version of the policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

11Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how btv168 handles your personal data, our privacy team is ready to assist:

• Privacy Email: [email protected] — for all data protection related enquiries.
• General Support Email: [email protected] — for account issues and general enquiries.
• Live Chat: Available directly within the btv168 platform — for immediate 24/7 responses.

We are committed to addressing every privacy enquiry with care and thoroughness. An initial response from our team is typically provided within 1 business day, and full resolution within 14 business days for more complex cases.